# CIONIC Help Center ## Troubleshooting Keeping your Cionic Neural Sleeve firmware up to date helps ensure your device continues to perform as expected and gives you access to the latest improvements and functionality. ### [How to Update Your Cionic Neural Sleeve Firmware](https://support.cionic.com/how-to-update-your-cionic-neural-sleeve-firmware) --- When using your Neural Sleeve system, encountering error messages can be a normal part of the experience, especially during initial setup or after periods of non-use. These error indicators—whether... ### [Understanding Error Messages](https://support.cionic.com/understanding-error-messages) --- While many issues with your Neural Sleeve can be resolved through the self-help troubleshooting guides we provide, there are situations where direct assistance from our support team is the best path... ### [When to Contact CIONIC Customer Support](https://support.cionic.com/troubleshooting-when-to-contact-cionic-customer-support) --- Encountering adherence errors with your Neural Sleeve can interrupt your session and be frustrating when you're ready to get moving. These errors typically occur when the electrodes on your sleeve... ### [My Neural Sleeve is telling me I have an adherence error(s).](https://support.cionic.com/my-neural-sleeve-is-telling-me-i-have-an-adherence-errors) --- Is your Neural Sleeve control unit not responding when plugged in? Power issues can be frustrating, especially when you're ready to use your device. Before assuming there's a serious problem, there... ### [My Control Unit will not charge](https://support.cionic.com/my-control-unit-will-not-charge) --- Switching to a new phone or tablet but can't get your Neural Sleeve control unit to connect? This is a common situation with a straightforward solution. Because the control unit is designed to... ### [My Control Unit will not connect my new phone or device](https://support.cionic.com/my-control-unit-will-not-connect-my-new-phone-or-device) --- Experiencing Bluetooth connection issues with your CIONIC device? Don't worry—this is a common challenge that can typically be resolved with a few simple steps. This guide walks you through the... ### [My Control Unit will not connect to the CIONIC app](https://support.cionic.com/the-control-unit-will-not-connect-to-the-cionic-app) ## Still have questions? Connect with our support team.