CIONIC Help Center

Troubleshooting

Keeping your Cionic Neural Sleeve firmware up to date helps ensure your device continues to perform as expected and gives you access to the latest improvements and functionality.

How to Update Your Cionic Neural Sleeve Firmware

When using your Neural Sleeve system, encountering error messages can be a normal part of the experience, especially during initial setup or after periods of non-use. These error indicators—whether...

Understanding Error Messages

While many issues with your Neural Sleeve can be resolved through the self-help troubleshooting guides we provide, there are situations where direct assistance from our support team is the best path...

When to Contact CIONIC Customer Support

Encountering adherence errors with your Neural Sleeve can interrupt your session and be frustrating when you're ready to get moving. These errors typically occur when the electrodes on your sleeve...

My Neural Sleeve is telling me I have an adherence error(s).

Is your Neural Sleeve control unit not responding when plugged in? Power issues can be frustrating, especially when you're ready to use your device. Before assuming there's a serious problem, there...

My Control Unit will not charge

Switching to a new phone or tablet but can't get your Neural Sleeve control unit to connect? This is a common situation with a straightforward solution. Because the control unit is designed to...

My Control Unit will not connect my new phone or device

Experiencing Bluetooth connection issues with your CIONIC device? Don't worry—this is a common challenge that can typically be resolved with a few simple steps. This guide walks you through the...

My Control Unit will not connect to the CIONIC app

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