Preparing For Your Onboarding Appointment

Jeremiah Robison
Mar 5, 2025 10:29:06 PM

Preparing for your onboarding appointment with your Mobility Specialist is an important step in ensuring your appointment is a success. Please be sure to follow the steps so that you are fully prepared and wearing your Neural Sleeve before you “Join Technician Help” in the CIONIC App!

Preparing For Your Setup Appointment

765-00015revA What to Expect | HubSpot Video

What To Expect During Your Setup Appointment

765-00012revA Preparing for Your Mobility Specialist | HubSpot Video

Helpful Tips

Tip 01

Charge your Control Unit - It is best to plug your control unit into the wall with the adapter and cable provided to you by Cionic and charge it overnight the evening prior to your onboarding appointment. Keep your charger close for your appointment.

Tip 02

Charge your phone - Since all of the technician help happens through the Cionic app on your phone, your phone will need adequate charge to complete your appointment.

Tip 03

Connect to the internet - Make sure you have a reliable internet connection to minimize disruptions to your onboarding process.

Tip 04

Place electrode pads on your sleeve - You need to be wearing the Neural Sleeve for your appointment, so apply electrode pads before the appointment and cover them with the shiny/plastic side of the storage covers when not in use.

Tip 05

Put on the Neural Sleeve - once your Neural Sleeve is on, put on shorts or or a skirt so your Neural Sleeve is visible during the setup appointment. This way, your Mobility Specialist can help make adjustments, if needed.

Tip 06

Prepare your space - during the appointment, you’ll need a stable chair (no wheels), and at least ten feet of space where you can walk safely and where your Mobility Specialist can clearly watch you walk. Ideally, your chair would be near an outlet where you can plug in your Control Unit.

Tip 07

If possible, have someone with you. It’s not necessary, but it will make it easier to capture the walking videos. If you are by yourself, no problem. We’ll help you set up your phone so we can see your full gait profile.

Tip 08

Finally, a few minutes before your appointment, have a seat in your chair with your Neural Sleeve on. Select “join” to initiate the setup appointment.