Cionic Support | Kelsie (2)
CIONIC Help Center
The Cionic app's history feature allows you to easily revisit and reuse settings from your past therapy sessions, saving you time and ensuring consistency in your Neural Sleeve experience.
How do I use settings from a previous session?
Life circumstances sometimes require temporary adjustments to your Neural Sleeve subscription. Whether you're traveling for an extended period, recovering from an unrelated medical procedure, or...
I Need a Pause on My Account, What Are My Options?
Sharing your Cionic referral code offers a win-win opportunity for both you and potential Neural Sleeve users in your network. Your unique code provides new customers with a discount on their initial...
How do I access my Referral Code?
Maintaining current billing information in your Cionic account ensures uninterrupted access to your Neural Sleeve services and subscription benefits. Whether you've received a new credit card, your...
How Do I Update My Billing Information?
Keeping your shipping address current in the Cionic system ensures that replacement parts, electrode pads, and any other materials reach you without delay.
How Do I Update My Shipping Address?
Starting a gait session with your Neural Sleeve is the gateway to experiencing the mobility benefits that the Cionic system offers.
How Do I Start a Walking or Gait Session in the App?
Keeping your Cionic app and Neural Sleeve firmware updated ensures you have access to the latest features, improvements, and bug fixes that enhance your therapy experience.
How Do I Know If I'm On the Latest Version of the App and My Firmware is Up to Date?
Traveling with your Cionic Neural Sleeve requires some additional planning, but with proper preparation, you can confidently bring your device wherever you go.
Can I Travel with My Neural Sleeve?
Maintaining healthy skin while using your Neural Sleeve is an essential part of ensuring both comfort and optimal therapy results.
How Do I Properly Care for My Skin?
Proper calibration of your Neural Sleeve is essential for achieving optimal therapy results.